I just finished reading this article and wanted to cry -- tears of joy, that is. For more that 25 years, I have devoted myself to -- if not building the perfect work team -- trying to make workplaces better places to work. I believe work should be a place that people could actually be happy when arriving and happy when leaving after a hard day. Luckily, I have had the pleasure of working in groups in which I experienced great satisfaction and made great friends. And like most people, I also have had quite the opposite experience.
Those of us who work in the area of organizational development have always known that it was the "soft" skills that are most hard to master. Now Google brings research and the powerful name of a large organization to validate what so many of us have been saying for a long time.
Just a few years ago, I was introduced to a book called "Simple Rules: A Radical Inquiry into Self," by Mallary Tytel and Royce Holladay. While the book is one that helps individuals, the authors have been applying these same concepts to enrich the workplace. The Simple Rules approach lines up with what Google found out; it is the unspoken norms that can predict the success of a team. I have successfully used the Simple Rules approach to help change negative norms to positive ones with a number of different organizations and industries.
So, thank you, Google, for giving us the support for what many of us have been saying, for validating the soft skills that make the most difference to innovation and employee happiness, and confirming that investment in relationships at work pays off big in the long run.